Jeslot Privacy Policy – User Data Protection

1. Personal Information We Collect

To provide you with a safe, fair, and high-quality service, jeslot collects several categories of personal information when you register and use our platform. This information is divided into two main categories:

a) Information You Provide Directly:

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for verification and communication purposes.
• Residential address during the KYC verification process.
• A copy of your identification document (MyKad or passport) for identity verification.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Any information you provide when contacting our customer support team.

b) Information Collected Automatically:

• Your IP address, web browser type, and device operating system.
• Activity log data including pages visited, access times, and in-game actions.
• Device information such as phone model and unique device identifier.
• General location data based on IP address (not precise GPS location).
• Cookie and tracking technology data that helps us improve the user experience.

2. How We Use Your Information

Jeslot uses the personal information collected for a variety of legitimate purposes, including:

Purpose of Use	Type of Data Used	Legal Basis
Registration & account management	Name, email, password	Contract performance
Identity verification (KYC)	Identity documents, address	Legal obligation
Payment processing	Bank / e-wallet information	Contract performance
Fraud prevention & security	IP, activity logs, device	Legitimate interests
Service communications	Email, phone number	Contract performance
Marketing & promotions	Email, game preferences	Your consent
Platform improvement	Usage data, cookies	Legitimate interests

We will not use your personal information for any purpose not stated above without obtaining your consent first.

3. Sharing Information with Third Parties

Jeslot does not sell or rent your personal data to any third party. However, we may share your information in the following limited circumstances:

• Payment service providers: to securely process your deposits and fund withdrawals.
• KYC service providers: to assist with the identity verification process required by regulations.
• Game providers: the minimum information required to run a gaming session with third-party software providers.
• Competent authorities: when required by law, court order, or a legitimate request from law enforcement authorities.
• Auditors and legal advisors: who are bound by strict confidentiality obligations.

All third parties with whom we share data are required to uphold the same strict security and confidentiality standards that we apply ourselves.

4. Data Security Measures

We implement multiple layers of technical and organizational security to protect your personal data from unauthorized access, modification, disclosure, or destruction:

• 256-bit SSL/TLS Encryption for all data communications between your browser and our servers.
• Data encryption at rest for all sensitive information stored in our database.
• Two-factor authentication (2FA) available for all user accounts as an additional layer of protection.
• 24/7 continuous monitoring on our systems to detect any suspicious activity.
• Regular security audits by independent third parties to test the strength of our systems.
• Staff security training conducted on a regular basis for all staff who handle user data.

While we take every measure to protect your data, no system in the world can guarantee 100% absolute security. In the event of any security incident involving your data, we will notify you and the relevant authorities within the timeframe required by law.

5. Data Retention Period

Jeslot retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.

• Active account data: Retained for the duration your account remains active.
• Financial transaction data: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• KYC documents: Retained for 5 years after account closure or as required by law.
• Customer support communication logs: Retained for 2 years for reference and dispute resolution.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymized in a way that prevents re-identification.

6. Cookies and Tracking Technologies

Jeslot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Helps us understand how users interact with the platform for continuous improvement.
• Functional cookies: Remembering your preferences such as language and display settings.
• Marketing cookies: Used to display relevant ads and promotions. You may decline these cookies.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of the jeslot platform.

7. Your Rights as a User

As a jeslot platform user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team:

All requests relating to these rights will be processed within 30 working days from the date of receipt. In complex cases, this period may be extended by up to 60 days with notice to you.

8. Children's Privacy

The jeslot platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe your child has registered on our platform, please contact our support team immediately.

9. Links to Third-Party Websites

The jeslot platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policy of every website you visit.

Jeslot is not responsible for the privacy practices or content of third-party websites, even if those sites are accessible via links on our platform.

10. Changes to This Privacy Policy

Jeslot reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry developments. When material changes are made:

• We will update the "Last Updated" date at the top of this document.
• A notice will be prominently displayed on our platform's home page.
• For significant changes, you will receive a notice via your registered email.

Your continued use of the jeslot platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist. You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 on the jeslot platform
• Support Page: Through the FAQ us

We are committed to responding to all privacy-related inquiries within 3 business days. Your satisfaction and trust are our top priorities at jeslot.